Gerard Alan Lamerton

7008 Country Club Drive

Lake Wales, Fl 33898

E-mail: glamerton@ameritech.net

Home:   (810) 229-7869

Cell:(586) 216-8946

 

Career Summary

I have gained broad IT and Business management experience working in major organizations in Private Industry (Bell System, IBM) and the Federal Government (Customs and Border Protection, Railroad Retirement Board, and Financial Crimes Enforcement Network).  This experience in a variety of organizations and functional responsibilities has prepared me to step into new and challenging positions and quickly be an effective and productive contributor.  Some major responsibilities included:

·   Developed long and short range departmental business plans and documented cost-benefit analysis of numerous projects.

·   Developed and executed large and complex department budgets for both sustaining activities and new projects/programs. Participated in organizational and agency governance processes including:  Investment Review Board, Enterprise Planning Board and numerous Program/Project Steering Committees.

·   Managed numerous strategic and tactical projects including major infrastructure modernization and business re-engineering, as well as ongoing sustainment Operations and Maintenance projects.

·   Managed Customer Contact Centers/IT Service Desk Service delivery for internal and external customer service.

·   Hands-on experience with business process analysis/documentation, e.g. Fit/Gap analysis, and software package solution selection and deployment.

·   Managed infrastructure engineering and administration across multiple computer platforms (Mainframe, Unix/Linux, Windows Server/Desktop), networks (LAN and WAN), storage, database DBMS, and security platforms.

·  Managed Systems Development and Support for business applications supporting diverse functional requirements, including:  Call Center technology integration/tools, Customer Relationship Management, Call Center IVR Applications, Direct Marketing (Inbound/outbound telemarketing), Material Management/Procurement, Order Management, Work and Force Administration, Network Service Provisioning, Network Surveillance/ Maintenance, Warehousing/ Distribution, and Publishing.

·   Experience in IT/Business Security Controls, including application of federal regulatory requirements (FISMA) and controls implementation/operations.    Performed ongoing production Security Configuration implementation as well as management and remediation of desktops, networks, and servers.

·   Considerable experience with Contracting in the Federal Government and in private industry.  Managed/oversaw numerous contracts for IT services and commodity products.  Both developed Performance Work Statements (customer requirements) and managed the technical selection process.

·   Provided ongoing Vendor Management expertise through the service/product lifecycle.  Provided ongoing Asset Management for Multi- Million dollar IT infrastructures and software.

·   Deployment and ongoing operations of key IT Service Management Processes including: Configuration and Asset Management, Change Management, Incident and Problem Management.  Provide IT service performance metrics/departmental reporting. 

·   Managed planning and execution of IT Disaster Recovery and Business Continuity of Operations (COOP) exercises.

·   Masters in Project Management; certified in ITIL/ITSM; certified in CMMI; certified COR/COTR (Contracting Officer Representative)

 

Leadership experience includes:

· Building new teams to support new Business Units and renovating existing workgroups to meet new processes and organizational directions

· Supervisory responsibility for bargained-for workgroups, large technical staffs, and subordinate level manager teams 

· Directly managed large projects, as well as responsible for projects and workgroups managed by direct subordinates

· Considerable experience establishing objectives, means of measurement, and performing regular performance reviews for subordinate workgroups.  Extensive experience coaching and mentoring technical professionals.

 

Work Experience

 

Analysts International      (06/01/2015 – Current)

Lansing, MI

 

Duties:  Contract Project Manager, working on the FirstNet, Public Safety Broadband LTE Network Program for the State of Michigan.  This program was legislated by the US Congress to provide a wireless broadband network for first responders across all 50 States and six Territories. Each state received funding from Congress as well as putting up a percentage in matching funds.  The project that I’ve worked on is the initial planning, analysis and requirements development for the State of Michigan.  Much of the work involves stakeholder outreach and education to all levels of the Public Safety First Responders at all levels of government and technical disciplines.  Specific responsibilities have included:

·   Manage weekly staff meetings

·   Manage weekly Data Collection meetings

·   Manage monthly Public Safety Broadband Work Group meetings

·   Financial management of all program Travel and Expense expenditures

·   Produce quarterly Program Progress Reports for NTIA (the Grantee for the program)

·   Produce quarterly Financial “SF425” reports

·   Produce and manage numerous artifacts provided at the FirstNet Consultation

·   Manage and produce content for SharePoint Project Site and Program Web Pages

·   Act as the on-site Point of Contact (subcontracted) for the Consolidated Telecom Services (Prime) Project Team in Austin Texas.

PW Communications, Inc  (1/17/2013 – 1/29/2014)

Rockville, MD

 

Duties:  Consultant .  Served as a team member, on the Northrop Grumman (Client) Capture Team, for multiple opportunity pursuits (Applications O&M and Operations O&M).  Responsibility included reviewing Customer RFP’s and participating in Development of Northrop Grumman responses/proposals.  Developed & evaluated technical components of Applications O&M Proposal to the FinCEN RFP through multiple proposal iterations.  In addition to reviewing/commenting on FinCEN technical and business processes, I developed a Transition Plan for Applications Support Proposal.  The ultimate result of this work was that Northrop Grumman was awarded the Applications O&M contract, worth more than $30 Million over 5 years.

Financial Crimes Enforcement Network (US Dept of Treasury)              (04/13/2009 – 1/11/2013)
Vienna, VA 22182
 

Duties: Assistant Director Infrastructure, Operations and Hosting. 

Member of the Financial Crimes Enforcement Network (Dept of Treasury) senior management team, responsible for the operation and support for all aspects of the agency IT infrastructure, including: Operating System support, data communications, and database administration for UNIX, Linux and Windows Servers, Net App and HP Storage, local area and wide area networks, Voice and Audio Visual, etc. Also was responsible for infrastructure security and disaster recovery.  The major initiative has been the IT Modernization program that encompasses both the modernization of the IT Infrastructure and the re-architecting of the business processes and applications. 

·   Managed the introduction and maturation of IT Service Management framework e.g. Change Management, Configuration/asset Management, Incident Management, Problem Management and Continuous Process Improvement.

o   Developed and oversaw the Incident Management and Problem Management processes (IT Service Management) which focused on Operation of the IT Service Desk (End User Call Center).  This included developing and managing the cross functional workflows between the Service Desk (Tier 1) and the Tier 2/3 support organizations. 

o   Managed the Change Management process including Chair of the Change Approval Board (Technical Review Board).

o   Managed Service Desk/Application Help Desk Contracts including oversight of the Service/Help Desk Operations.

·   Provided the infrastructure engineering and operations for the development/production and DR Computing Centers in the IT Modernization program. Worked with Deloitte as the prime integrator.

o   Participated in all FinCEN Governance processes including IRB (Investment Review Board); EPB (Enterprise Planning Board); PRB (Project Review Board).

o   Participant in SDLC (Systems Development Life Cycle) Quality Gate review and approval process.

o   Deployed Development/Test Infrastructure and software. Initial provisioning of 130 Red Hat Linux Virtualized Machines/HP 9500 San and 10GB Network to support the development and deployment phases of the program.

o   Deployed and supported Production and Disaster Recovery infrastructure including 4 HP 980 servers 32HP Blade Servers and” Big Data” HP storage and 10GB network

o Major COTS applications include Oracle DBMS (11G), Oracle Portal, Oracle IDM/ACM, IBM Infosphere (Datastage ETL), SAS Analysis, Autonomy Query, Sharepoint Case Management

·   Provided for legacy operations and technical support on a 24 X 7 Basis

o   Provide Systems Engineering for Data Center – Unix/Linux, Windows Server 2003/2008, Sharepoint, and Citrix Zen App OSs

o   Provide (Operational) Data Base Admin – Sybase, SQL Server2000/2005, Oracle11g

o   Provided Network Systems Operations/Support – LAN/WAN

o   Managed upgrade of servers from Windows Server 2000/2003 to Server 2008

o   Support Network/server Active Directory

o   Implemented virtualization (VM Ware) on 40 physical servers

o   Installed major upgrades to Net App SAN

o   Supported network modernization from Frame Relay to MPLS Network (TNET)

o   Provide day-to-day Security Administration for Bureau General Support Systems (GSS)

§      Rigorously managed NIST Security Configurations and all routine Vendor releases.

§         Responsible for FISMA (Federal Security Standards) Risk Mitigation for the General Support Systems (Infrastructure)

§    Achieved annual Certification and Accreditation of General Support Systems

·   Provided COOP (Continuity of Operations) and Disaster Recovery services for the production infrastructure at the remote Treasury Department COOP Site in Martinsburg, WV.

o   Implemented VM-Ware virtualization to replace legacy Platespin failover technology, reducing active failover to less than 30 minutes.

o   Conducted Semi-annual DR Failover Exercises.

·               Masters in Project Management

·               Certified ITIL V3 (and V2)

·               Certified COR (Contracting Officer Representative) responsible for numerous product and service contract procurement and ongoing management

·               Top Secret Clearance (SSBI)

US Railroad Retirement Board (06/01/2006 – 4/12/2009)

Chicago, Illinois

 

Duties: Chief of Infrastructure Services

Member of senior IT management team. Member of the Corporate IT Steering Committee. Develop strategies, policies and plans for all IT infrastructures. Supervise 4 section chiefs, responsible for mainframe technical support functions including Operating System support, data communications, and database administration, as well as computer operations run on a three-shift basis. Also responsible for technical support and operations of Distributed (Windows) Servers, data communications networks, LAN/WAN, Exchange Mail Service, desktop configuration/support, and Service Desk. Manage a broad range of infrastructure projects, from conceptualization through operations. Manage Department budget.

·   Provide data center operations for a three-shift operation.

o   Managed Mainframe and Server operations

o   Chief Security Officer for Data Center

o   Provided Disaster Recovery capabilities for the Mainframe and Windows network

§   Contracted with SunGard for recovery facility and computing and network infrastructure

§   Conducted semi-annual full disaster recovery exercises

§   Developed failover documentation (Cookbook) to assure 100% recovery within the 24 hour RTO

·   Provide day to day helpdesk/desktop (Call Center) support for headquarters and remote field offices

o   Upgraded and documented Helpdesk Business Processes and performance metrics

o   Deployed ServiceNow.com (Software as a Service) Service Desk software solution

o   Managed refresh cycle for 775 new Desktop workstations

o   Managed refresh cycle 95 new Notebooks to mobile workers

·   Provide Systems Engineering for Data Center

o   Installed major upgrades to EMC DMX 1000 SAN

o   Installed NEW ATL/VTS system

o   Upgraded from ZOS 1.7 to ZOS1.9

o   Implemented Sysplex Environment

o   Implemented a Performance Engineering/Capacity Planning function

·   Provide Data Base Administration

o   Supported conversion from CA-IDMS to DB2 Data Base Management System

o   Provided ongoing administration of DB2 and SQL Server DBMS

·   Provide Network Systems Support

o   Implemented Exchange full clustering

o   Upgraded from Window NT4 and Server 2000/Server 2003

o   Implemented virtualization (VMWare) on a number of servers

·   Provide Data Communications/Network Support

o   Upgraded to IPV6 specifications

o   Upgraded 63 local switches in the Headquarters Building

o   Managed conversion of Hubs to switches at 53 field offices

o   Provided ongoing support and problem management for the Frame Relay WAN while working with vendors on modernizing the network (MPLS)

o   Currently implementing MPLS WAN infrastructure with VOIP

·   Provide tactical security for IT Infrastructure

o   Assure FISMA Compliance, e.g. Certification and Accreditation of General Support Systems

o   Implement and support Intrusion Detection and Intrusion Prevention solutions

o   Implement and support NAC endpoint security management

o   Support Ironport, Symantec, Websense and Spysweeper

o   Support Log Management/Log Analysis

·   Responsible for FISMA Risk Assessments, C&A

·   Masters in Project Management

·   Certified COTR

·   Certified ITIL

 

US Customs and Border Protection (DHS)(04/04/2004 - 5/28/2006)

Springfield, Virginia

 

Duties:  Acting Branch Chief -- Systems Engineering Branch.

Managed technical teams that provided systems engineering support for the Customs and Border Protection Computing Infrastructure, including Mainframe and Midrange Platforms.   Managed more than 100 technical support Systems Engineers working under 5 separate contracts.  Developed current state business processes to support major reorganization and worked with consultant to define future Concept of Operations for restructured Systems Engineering function.

·   Provide systems engineering for large, complex z-OS Mainframe shop of 3 2084 and 1 2094 systems of 18 LPARS; 14,000 MIPS. Provide systems software upgrades  Operating systems components; Datacom/DB and DB-2 DBMSs; Middleware  Websphere, MQSeries; multiple 3rd party products. Largest, most heavily accessed Transaction Processing database in the world.

·   Provide Systems Administration services for more than 500 UNIX (Solaris and AIX) Systems; UDB and ORACLE DBMS; Websphere and MQSeries Middleware; Numerous 3rd party COTS providers.

·   Provide collaborative application services. Develop and implement middleware solutions for numerous internal and external users. Largest user of IBMs MQSeries in the World.

·   Provide Performance Engineering services. Produce Enterprise Reports, Quarterly Capacity Plans. Engineer and support mainframe and midrange performance management plans and projects.

·   Provide new product and platform support to applications programs offices.

·   Provide Technical Support to Computer Operations

·   Manage large complex contracts for software, hardware and services - over $150M per year.

·   Certified COTR

·   Masters in Project Management

·   Top Secret Clearance

 

IBM (12/04/2000 - 02/28/2002)

Consultant

Southfield, Michigan US

 

Consultant Customer Relationship Management. 

 

Duties: Primary services centered on systems integration of Siebel Customer Relationship Management (CRM) software products.

·   Teamed on major sales initiative to AT&T Business Services, including major sales presentations and development of a proposal to implement 45,000 seats of Siebel Call Center and Sales Force Automation. Led analysis of existing AT&T Care Center processes and mapped processes to Siebel functionality. Focused on integration of Legacy applications with Siebel modules. Participated in development of proposal materials to support numerous CRM Sales efforts.

·   Coordinated the initial installation/configuration of Siebel eCommunications 6.3 in the Palisades Demonstration Center on NT and DB2 platform and in IBM Telco Center of Competence initiative on NT and Oracle Platform.

·   Participated, as business analyst, on team conducting Process Analysis of broadband call center, with focus on service ordering and billing management business processes. Developed process analysis design flow diagrams for key business processes. Conducted Fit/Gap sessions with users to finalize functional design.

·   Completed IBM training in Siebel products, IBM Package Implementation methodology, and IBM Design Flow requirements documentation methodology.

 

A&T/ Bell System (Michigan Bell/Ameritech/SBC) (08/26/1970 - 11/15/2000)

Southfield, Michigan

 

Technical Director - Operations Support Systems

Duties: Broad Information Technology management experience in first, second, and third level management positions in the Telecommunications Industry. Throughout my career, Telecom has been one of the largest and most sophisticated practitioners of Information Technology, employing the latest technologies, methodologies and processes. From the IT infrastructure perspective, I managed large data centers and technical support teams. From the applications development and support perspective, I managed large and complex applications development and integration projects, as well as providing ongoing application maintenance and support.

 

Organizational/Management:

I have participated in major organizational transformations such as the AT&T Divestiture requiring formulation of a completely new IT organization within a new business structure. This involved the establishment of a new business unit and creating an IT organization, infrastructure, and business processes from scratch. I participated in creation of the financial structure and organizational budget of the new organizational entity (Ameritech Services). This position required the recruiting and blending of human resources from within the legacy organizations and from a variety of external sources.

 

After several years of operation, Ameritech went through a major transformation of the business -- Breakthrough Leadership -- with the objective to change the corporate culture to a customer focus. This radical restructuring required establishment of complete new organizations for twelve new business units, establishment of the units culture, vision and values, and development of the strategies, objectives, goals and approaches to achieving them. Concurrently, during this period there were a number of downsizing actions, as personnel, not viewed as adapting to the new culture, were exited from the business as others were hired. This was an extremely challenging period for all employees, as they struggled to adjust to the new environment. As a manager, it was necessary to work through the issues with those employees that survived as well as those that left.

 

Infrastructure/Technology

I gained considerable technology expertise through the management of a variety of computing platforms and technologies including:

·   Traditional mainframe platforms -- IBM and Unisys.

·   A variety of UNIX platforms including DEC, HP UX, Solaris, and AIX. I managed the deployment of the first application, developed by Bell Labs, using Unix and C language coding.

·   Windows based NT Servers

·   Extensive development and operation of Interactive Voice Response applications on a variety of proprietary platforms.

·   Extensive development of fault tolerant 7X24 applications on the Tandem Non-stop platform. This platform was uniquely architected to facilitate the development and operation of client server applications.

 

As part of a major cost control effort at Ameritech, we outsourced all Data Center Operations and Support functions to IBM. This required a major restructuring of how all operations and technical support functions and resources were managed. Technical roles and responsibilities between the two organizations had to be clearly established and gaps and overlaps had to be resolved. Many legacy informal processes and policies had to be rigorously redefined and included in a contractual relationship. Extensive process modeling was done to document how both the routine and the complex processes were to be handled.

 

Projects/Business Solutions:

I helped manage a large project to conduct a full SISP (Strategic Information Systems Plan) for one of the major business units (BU). This was an analysis of all corporate business functions for the BU and the creation of a future model for the business. We partnered with one of the major IT Consulting organizations, Ernst and Young Consulting, to develop the as-is and to-be models of the business. Using the process models, we were able to identify several commercial solutions that fit a high degree of the core business processes.

 

As an early example of large scale Client Server application development, I was a lead manager on the project (Ameritech Service Center of Tomorrow  ASCOT) to provide the complete modernization of our call center business applications. This involved modernizing the legacy character based User Interface applications to a Graphical Interface developed in Windows using C++ object oriented programming. The modernized UI was integrated into our legacy Mainframe databases (IMS) through a mid-tier Matrix Manager UNIX application.

 

Marketing and Sales: Rapid Order Service that allowed customers to self service order telecom services, initially through Interactive Voice Response and later through the internet. Applications to support the Direct Marketing Center (Telemarketing). Applications to support the Residence and Small Business Customer Care Centers. Customer Relationship Management (CRM) applications and tools. Directory (white and Yellow Pages) publishing, including Data Warehouse.

 

Network Services: Repair Center customer support applications and platforms. Directory Assistance support applications and platforms. Network Surveillance and Provisioning applications, including broadband provisioning. Work and Force Administration that managed the day to day work of more than six thousand field technicians.

 

Warehouse and Materials Management: Supported a number of applications including order processing, order fulfillment, ongoing and annual inventory, and accounts payable and receivable. 

 

Education 

George Washington University (06/03/2005 - 01/09/2006)

Washington, District of Columbia

United States

Degree: Masters Certificate - Major: Project Management

 

University of Detroit Mercy (09/01/1963 - 12/19/1967)

Detroit, Michigan

United States

Degree: BS - Major: Management; Minor: Econ;

 

 

MILITARY

 

US Army – Field Artillery, Ft. Sill, Oklahoma, Bien Hoa, RVN